Privacy Policy

Effective Date: September 12, 2025

Bill Lang International Pty Ltd (ABN: 62 107 721 933, “we,” “us,” or “our”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We are located at [Insert Address], Melbourne, Victoria, Australia.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and comply with the European Union General Data Protection Regulation (GDPR) for EU residents. This policy governs the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

Contact Information

Email: info@billlang.org

Address: Suite 13, 397 Smith Street, Fitzroy VIC 3065, Melbourne, Victoria, Australia

Personal Information is information or an opinion that identifies an individual. We collect the following categories of Personal Information:

Contact Information: Names, addresses, email addresses, phone and facsimile numbers

Transactional Data: Purchase information, payment details, order history

Technical Data: IP addresses, browser user agent strings, device information, website usage data

Communications Data: Comments, feedback, correspondence, survey responses

Marketing Data: Preferences, interests, subscription choices

Sensitive Information: We may collect sensitive information as defined in the Privacy Act, including health information or other sensitive data, only where necessary and with appropriate consent or legal authority.

We collect your Personal Information through various methods:

Direct Collection: Interviews, correspondence, telephone, email, via our website www.bill-lang.com, application forms, surveys

Indirect Collection: From third parties, media and publications, publicly available sources, business partners, service providers

Automatic Collection: Cookies, website analytics, server logs

Comments and User-Generated Content: When visitors leave comments on our website, we collect the data shown in the comments form, visitor IP addresses and browser user agent strings for spam detection purposes.

For EU residents, we process your personal data based on the following legal bases:

Consent (Article 6(1)(a)): For marketing communications, cookies (where required), and optional services where you have provided explicit consent

Contract (Article 6(1)(b)): To perform our services, process orders, and fulfill contractual obligations

Legitimate Interests (Article 6(1)(f)): For business operations, fraud prevention, website analytics, customer service improvement, and direct marketing to existing customers

Legal Obligation (Article 6(1)(c)): To comply with Australian and international legal requirements, tax obligations, and regulatory compliance

Vital Interests (Article 6(1)(d)): To protect health, safety, or vital interests in emergency situations

We collect and use your Personal Information for the following specific purposes:

Primary Purposes:

  • Providing our consulting and business services to you
  • Processing and fulfilling service requests and orders
  • Customer service and support
  • Account management and administration
  • Invoicing and payment processing

Secondary Purposes (closely related to primary purposes):

  • Marketing our services and products that may be of interest to you
  • Conducting customer satisfaction surveys and research
  • Website improvement and analytics
  • Fraud prevention and security
  • Legal compliance and record-keeping

Marketing: We will retain your contact information and service history to send you information about our services, industry insights, and related business opportunities that we believe may be of interest to you. You may unsubscribe from our marketing communications at any time by contacting us in writing or using the unsubscribe link in our emails.

Third Party Sharing: Your Personal Information may be disclosed to:

  • Service providers and contractors who assist us in delivering our services
  • Payment processors and financial institutions
  • Professional advisors (lawyers, accountants, auditors)
  • Government agencies where required or authorised by law
  • Third parties where you have provided consent

International Transfers: We may transfer your personal data to countries outside Australia and the European Economic Area, including but not limited to:

  • Cloud storage providers (with appropriate safeguards)
  • International business partners and service providers
  • Our overseas offices or representatives

For EU residents, international transfers are protected by:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other appropriate safeguards as required by GDPR

We ensure all third parties provide adequate protection for your personal data through contractual obligations and security measures.

We retain your Personal Information for different periods depending on the type of data and purpose:

Client Files: Minimum of 7 years after completion of services for legal and business purposes
Marketing Data: Until you unsubscribe or withdraw consent
Website Analytics: 26 months from collection
Comments and User Content: Retained indefinitely to enable automatic approval of follow-up comments
Financial Records: 7 years as required by Australian tax law
Legal Compliance: As required by applicable laws and regulations

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

For All Users:

  • Access: You may access the Personal Information we hold about you
  • Correction: You may request correction of inaccurate or incomplete information
  • Complaints: You may lodge complaints about our privacy practices

Additional Rights for EU Residents (GDPR):

  • Right to be Informed: You have the right to clear information about how we use your data
  • Right of Access: You have the right to request copies of your personal data
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete data
  • Right to Erasure (“Right to be Forgotten”): You have the right to request deletion of your personal data under certain conditions
  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain conditions
  • Right to Data Portability: You have the right to request transfer of your data to another organization in a structured, machine-readable format
  • Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes
  • Rights Related to Automated Decision-Making: You have rights regarding automated decision-making and profiling (if applicable)
  • Right to Withdraw Consent: You may withdraw consent at any time where processing is based on consent

Exercising Your Rights: To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month (30 days). We may require identification to protect your personal information. We will not charge any fee for access requests but may charge an administrative fee for providing copies of your Personal Information.

What are Cookies: Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

Types of Cookies We Use:

Essential Cookies: Required for website functionality, including:

  • Session cookies to maintain your login status
  • Security cookies to prevent fraud
  • These cookies last for the duration of your session

Analytics Cookies: Used to understand website usage:

  • Google Analytics and similar services to analyze website traffic
  • These cookies help us improve our website performance
  • Data is anonymized where possible

Marketing Cookies: Used for advertising and marketing:

  • To show you relevant advertisements on other websites
  • To measure the effectiveness of our marketing campaigns
  • These cookies may be set by third-party advertising networks

Preference Cookies: To remember your choices:

  • Language preferences
  • Display settings
  • These cookies last for one year

Managing Cookies: You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information about cookies, visit www.allaboutcookies.org.

Articles on our website may include embedded content (videos, images, articles, etc.) from other websites. Embedded content behaves as if you have visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content.

We use the following third-party services:

  • Gravatar: For profile pictures (Privacy Policy: https://automattic.com/privacy/)
  • Analytics Services: For website performance monitoring
  • Social Media Plugins: For social sharing functionality

Your Personal Information is stored securely using industry-standard security measures:

  • Encryption of data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Staff training on data protection
  • Secure disposal of data when no longer required

We protect your information from misuse, loss, unauthorized access, modification, or disclosure through appropriate physical, technical, and administrative safeguards.

In the event of a data breach that poses a risk to your rights and freedoms:

  • EU Residents: We will notify the relevant supervisory authority within 72 hours of becoming aware of the breach
  • Australian Residents: We will comply with the Notifiable Data Breaches scheme under the Privacy Act
  • Individual Notification: We will notify affected individuals without undue delay where required by law

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

This Privacy Policy may change from time to time and is available on our website at www.bill-lang.com. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing notice during your next interaction with our services

The current version will always be available on our website with the effective date clearly marked.

If you have any queries or complaints about our Privacy Policy or privacy practices, please contact us at:

Bill Lang International Pty Ltd
Email: info@billlang.org
Address: Suite 13, 397 Smith Street, Fitzroy VIC 3065, Melbourne, Victoria, Australia

For EU Residents: You also have the right to lodge a complaint with a supervisory authority. You can contact:

  • Your local data protection authority in the EU
  • The Australian Office of the Australian Information Commissioner (OAIC)

Australian Residents: You may also contact the Office of the Australian Information Commissioner:

We are committed to resolving any privacy concerns promptly and will investigate all complaints thoroughly.

Last Updated: September 12, 2025

Version: 2.0

Review Date: September 12, 2026