Terms and Conditions

These terms apply to an entity (the “Client”) engaging Bill Lang at the Human Performance Company Pty Ltd (ABN 83 120 396 081) (the “Consultant”) to provide consulting and/or coaching services.

These terms must be read with, and are subject to, any scoping document or letter from the Consultant to the Client. These terms and that document/s together govern the contract between the Client and Bill Lang for the services concerned.

These terms also apply to any subsequent services the Client may require of the Consultant, unless agreed otherwise and in writing.

Definitions

The “Consultant” is Bill Lang at the Human Performance Company Pty Ltd (ABN 83 120 396 081)

The “Client” is the entity responsible for payment of the Fee rendered in respect of the Services.

The “Service” to be performed by the Consultant for the Client are those defined by the package purchased.

The “Fee” is the amount payable to the Consultant referenced in the service package.

Services

1. In providing the Service, the Consultant shall exercise the degree of skill, care and diligence required to provide professional service and advice.

2. If the original Service is to be varied, the Consultant may decline to act for the new service or may review the Fee and/or any estimate or fees/expenses previously given.

3. Unless specifically instructed otherwise, the Consultant is not liable to make independent investigations in order to verify the veracity, completeness or content of information provided to the Consultant by the Client or third party.

4. The Client must schedule the initial consultation meeting via the means provided within 3 months of the Service purchased.

Fees

1. The Fee displayed online at www.bill-lang.com is inclusive of Goods and Services Tax (GST).

2. The Client must pay the Fee prior to the Consultant conducting the Service.

3. The Consultant reserves the right to determine Service cancellation or transfer outcomes on an individual basis.

Client Requirements

1. The Client must provide all relevant information to complete the Service prior to the initial consultation.

2. The Client must make themselves available for the scheduled meeting. Failure to do so will forfeit that portion of the purchased Service.

3. If the Client wishes to reschedule a meeting they must notify the Consultant no less than 24 prior to the scheduled meeting.

Privacy

1. The Consultant will not share, distribute or sell any personal information to any third party.

2. All electronic information supplied by the Client to the Consultant are stored on servers we own and located at a secure data centre. We maintain strict enterprise data centre security protocols and data protection.

3. All paper based information supplied by the Client to the Consultant are stored in secure storage areas.

4. The Consultant will take reasonable steps to make sure that personal information about a Client it collects, uses or discloses is accurate, complete and up-to-date.